Help Desk

Includes jobs involved in IT help desk operations. Typical activities include first tier support via phone relating to IT issues.

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Non-Exempt Individual Contributor (NIC)

NIC2 Coordinator
$29,432 - $58,864 ($14.15 - $28.30)
NIC3 Technician
$32,374 - $64,748 ($15.56 - $31.13)

NIC Career Guide PDF

Exempt Individual Contributor (EIC)

EIC1 Associate
$32,374 - $64,748 ($15.56 - $31.13)
EIC2 Professional
$35,612 - $71,224 ($17.12 - $34.24)

EIC Career Guide PDF

Management (M)

M2 Manager
$52,139 - $104,278 ($25.07 - $50.13)

M Career Guide PDF