Get the most out of HR’s new Knowledge Hub

Author: Diana Rowan, Human Resources

Knowledge Hub

The Knowledge Hub, found on the new Human Resources website, is available to any member of the campus community with a netID and password. The hub contains HR policies, forms and helpful guides for both employees and managers, much of which was available on HR’s former website but was not as easy to find. While the new HR website provides a broad overview of benefits, including well-being and learning offerings, the Knowledge Hub provides a deeper dive.

Visitors to the website can access specific articles wherever they see the lock icon. Employees may also choose to go straight to the Knowledge Hub to quickly find what they need. No matter where the staff or faculty member may be on the HR website, the Knowledge Hub tab can be found at the bottom of the page. Employees may also bookmark the Knowledge Hub for easy future access.

What Looking For

Finding what you need

Once in the Knowledge Hub, employees will find five tiles with links to some of the most commonly sought-after resources from the former HR website, such as the top FAQs, toolkits for benefits, managers and new hires, and quick links to some frequently needed resources such as for hiring managers and HR policies and procedures. 

If staff or faculty members don’t find what they are looking for in one of the quick links, they can simply start typing a topic in the search field and view the list of relevant articles that come up.

Hub Feedback 3

Giving feedback

After reading a selected article, employees can give input by using the star rating tool and marking if the article was helpful or not. When a staff or faculty member selects “no” as an option, a comment box will appear. This allows the person to leave specific feedback that will be automatically routed to HR. This feedback will allow HR to refine its content to better meet employee needs. Additionally, by copying the permalink at the bottom of the page, employees will always have the most updated version of the article to share or mark as a favorite.

Getting help

Staff or faculty members can also select Get Help from the menu in the top right corner of the screen to open a case for askHR if additional assistance is needed. By completing the required fields and selecting submit, the case goes to an HR team member who will follow up with the employee. Meanwhile, staff or faculty members can monitor the status or add notes or attachments to the open case by selecting Open My Cases from the top right menu. This will only appear if there are open cases. Also in the menu are quick links to the new HR website and the Knowledge Hub home. 

Start exploring the HR Knowledge Hub today.

Originally published by Diana Rowan, Human Resources at on July 20, 2021.