Communication and Interpersonal Skills

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NEW

Beyond Service Excellence: Connecting with the People We Serve

Date: Wed., Sep. 6
Time: 1:00 – 4:30 p.m.

Creating emotional connections with those we serve is imperative in today’s economy. Emotionally connected customers will keep coming back and recommend your organization to others. In this workshop, you will learn how to make emotional connections with your customers and understand the key factors in serving others effectively.

Dealing with Conflict and Change Management

Date: Thurs., June 22
Time: 1:00 – 4:30 p.m.

Most people are naturally resistant to change. This workshop explores a simple reality: making improvements provides rewards tomorrow, but requires disruption and discipline today.

Developing Your Emotional Intelligence

Date: Wed., Aug. 9
Time: 1:00 – 4:30 p.m.

In today’s environment, one way to set yourself apart is by having a high ‘EQ’ – a measure of your emotional intelligence. This program highlights the connection between emotions and actions and helps you identify ways to improve your EQ and develop more productive professional and personal relationships. Instructions to complete the online self-assessment will be emailed to participants one week before the workshop. Individual reports will be distributed during the session.

Resolving Conflict While Maintaining Differences

Date: Thurs., July 13
Time: 8:30 a.m. – 12:00 p.m.

Learn to be more effective in handling conflict by using specific communication tactics that help you clearly understand the other person’s issue when you find yourself wanting to disagree or to express a very different opinion.

NEW

Know Thyself: An Introduction to the Myers-Briggs Type Indicator (MBTI)

Date: Wed., Aug. 30
Time: 8:30 a.m. – 12:00 p.m.

The Myers-Briggs Type Indicator (MBTI) is a tool used to understand how people perceive the world around them and make decisions. By knowing ourselves better, we learn how to unlock our innate potential. Instructions to complete the online MBTI assessment will be emailed to participants one week before the workshop. Individual reports will be distributed during the session. This is a prerequisite for “Communicating More Effectively Using Your MBTI Type” and “Using MBTI Type in Your Career Development Strategy” workshops.

NEW

Communicating More Effectively Using Your MBTI Type

Date: Thurs., Oct. 26
Time: 8:30 – 12:00 p.m.

Attend this workshop to learn about your natural communication style and how to adapt your style to communicate more effectively with others.
**Limited to staff who have completed MBTI and had a feedback session OR attended “Know Thyself: An Introduction to the Myers-Briggs Type Indicator (MBTI)” workshop.

NEW

Using MBTI Type in Your Career Development Strategy

Date: Wed., Nov. 1
Time: 9:00 a.m. – 12:00 p.m.

Participants will explore their Myers-Briggs Type to identify a variety of career areas and activities that fit their interests.
**Limited to staff who have completed MBTI and had a feedback session OR attended “Know Thyself: An Introduction to the Myers-Briggs Type Indicator (MBTI)” workshop.


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