Communication and Interpersonal Skills

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NEW

Business Writing for Professionals

Date: Thurs., Nov. 10, 2016
Time: 8:30 a.m. – 12:00 p.m.
Location: McKenna Hall, Dining Room (CDA)

Small improvements in your writing skills can yield exponential results, such as better communication with others, better professional presence, and better career opportunities. Whether you are an administrative assistant, customer service representative or an executive — if you communicate with others in writing, you need this course to help you identify and eliminate problem areas in your writing. Major topics covered will include how to:

  • Identify your audience and learn how to meet their needs
  • Organize your information with style
  • Write different types of communications
  • Write grammatically correct correspondence

In addition, you will be given a writing toolbox filled with the essential tools needed to complete every writing task, including emails. By the end of this course, you will be able to write clear, powerful, and professional business documents that will help you communicate effectively with colleagues and clients.

NEW

Increasing Your Personal Effectiveness

Date: Tues., Nov. 29, 2016
Time: 8:30 a.m. – 12:00 p.m.
Location: McKenna Hall, Room 100-104

Are you currently performing at the level you have the potential to reach? This course will teach you skills and strategies to be more efficient, organized, and productive in your performance and achieve extraordinary results no matter your work setting. Major topics covered will include:

  • How to do less and achieve more: learn the importance of planning and how to set goals for greater success
  • How to get more done by working with others: learn how to manage interruptions as well as coordinate competing demands and schedules
  • How to create a productive work environment: learn what some of the biggest time wasters are and tips for optimum productivity
  • How to get organized with paper, clutter, e-mails, and more: learn how to create a flow to get your work completed and how to manage your emails more effectively

By the end of this course, you will have an understanding of how to better manage yourself, as well as skills and strategies you can use right away to become more effective in your work environment.

Assertiveness Skills for Business Professionals

Date: Thur., Jul. 28, 2016
Time: 1:00 – 4:00 p.m.
Location: Grace Hall, Lower Level Training Room

Identify and use your natural communication style to disarm conflict, handle criticism and tough situations, and get others to see your point of view. This program will help you stand up and be heard in a way that will get you the results you need.

Communicating with Colleagues and Coworkers

Date: Thur., Jul. 28, 2016
Time: 8:30 a.m. – 12:00 p.m.
Location: Grace Hall, Lower Level Training Room

Build the communication skills essential to becoming a highly respected, confident professional who has earned credibility in the workplace. Identify verbal and nonverbal skills that project authority and give one an assertive means for controlling difficult situations and difficult people.

Developing Trust and Respect in the Workplace

Date: Thur., Jun. 30, 2016
Time: 8:30 a.m. – 12:00 p.m.
Location: Grace Hall, Lower Level Training Room

What does it take to create a workplace full of trust and respect and how does an individual contribute to that? In this workshop, you’ll learn how to establish your own personal credibility … understand how different backgrounds can influence perceptions … get tools for setting boundaries and creating expectations of behavior from those around you. . . take initiative and collaborate in ways that encourage others to reciprocate. Your coworkers don’t have to be your best friends — but it’s absolutely critical that you create relationships of mutual respect and trust.

Resolving Differences While Maintaining Relationships

Date:Thur., Aug. 18, 2016
Time: 8:30 a.m. – 12:00 p.m.
Location: Grace Hall, Lower Level Training Room

Be more effective in handling conflict using specific communication tactics that help you clearly understand the other person’s issue when you find yourself wanting to disagree or to express a very different opinion. Manage the aftermath and get the relationship back on track.


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