Frontline Supervision

Frontline Supervision is designed to develop the foundational skills necessary to lead at the frontline of supervision at the University of Notre Dame. The program consists of a series of 8 half-day sessions with a full-day Summit of mini-workshops. Enrollment is limited to those who currently supervise others.


“It is a fine thing to have ability, but the ability to discover ability in others is the true test”. – Lou Holtz


As a frontline supervisor, you need to be able to:

  • understand your role as a “supervisor-leader” in today’s team environment;
  • organize time, workspace and work processes;
  • motivate and reinforce good work efforts;
  • plan and appropriately delegate work assignments;
  • give feedback that positively coaches for good performance;

and, learn to

  • confidently conduct difficult discussions about performance issues, and
  • mediate conflict for a “win-win” resolution.

Frontline Supervision is designed to develop the skills necessary to lead at the frontline of supervision at the University of Notre Dame.

The University is committed to training ALL staff who supervise others to ensure a professional and values-based approach to leading people.

Frontline Supervision is a series of eight half-day sessions which meet every other week plus a full-day summit conference. Managers of Frontline participants are required to attend a pre-program orientation and a mid-series session to understand their responsibilities in reinforcing the competencies taught in the program. The series’ day-long Summit includes conference style topics, keynote speaker, and a closing reception.

Develop the Skills Necessary to Lead at the Frontline

Each session is designed as a highly interactive workshop to provide maximum “how-to” skills which can be applied immediately on the job. Learning methods include case studies, small and large group discussions, and practice exercises. Additional tools and activities include:

  • Pre-and Post-Training Competency Assessment
  • Individual Competency Development Plan
  • Peer Consultation Sessions
  • Series Summit

The program series is limited to 25 participants per group. All workshops will be held in the Grace Hall Lower Level Training Room from 8:30 a.m. to 12:00 noon. The location for the Series Summit will be noted upon invitation.


Staff who currently supervise employees at the frontline. Completion of this series is required to be accepted into the “Leading with Impact Institute” at a future date.

Attendance Requirements

Participants are expected to attend every session. Certificates of completion with a possible 3.6 CEUs (Continuing Education Units) are awarded to those attending at least seven sessions and the Summit.

Application Process

To reserve your seat in the Fall 2016 cohort, enroll in Frontline Supervision Cohort 13 in eNDeavor (Enrollment beginning soon). As sessions are scheduled, enrollment can be completed in Endeavor, or you can email Susan Hurley.


Frontline Supervision – Cohort 13

Note: participants must meet eligibility requirements (see above).

TBD Kick-off Event
Thursday, September 29, 2016 Roles & Responsibilities of Today’s Supervisor Integrity
Thursday, October 13, 2016 Style-Flex Your Supervisory Approach Excellence
Thursday, October 27, 2016 Prioritizing, Planning, Organizing & Time Management Teamwork
Thursday, November 10, 2016 Communicating with Clarity Teamwork
Thursday, December 1, 2016 Delegation and Feedback Accountability
Thursday, December 15, 2016 Campus Resources, Policies & Processes Accountability
Thursday, January 12, 2017 Fostering Good Performance Accountability
Thursday, January 26, 2017 Dealing with Conflict and Change Management Teamwork
Date TBD,
8:00 a.m. – 6:00 p.m.
Summit and Closing – Morris Inn/NDCC

Send us your comments and questions.