Frontline Supervision

New cohort begins August 1, 2017. Frontline Supervision is a series of eight half-day sessions meeting over a four-month period and concluding with a summit and closing reception. Each session provides maximum “how-to” skills which can be applied immediately on the job. Participants must currently supervise frontline staff. Limited to 25 participants.

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Program Description

Frontline Supervision is a series of eight half-day sessions designed to develop the skills necessary to lead at the frontline of supervision at the University of Notre Dame. Each session provides maximum “how-to” skills which can be applied immediately on the job. The University is committed to training ALL staff who supervise others to ensure a professional and values-based approach to leading people.

As frontline supervisors, participants will need to be able to:

  • Understand their role as a “supervisor-leader” in today’s team environment
  • Organize time, workspace, and work processes
  • Motivate and reinforce good work efforts
  • Plan and appropriately delegate work assignments
  • Give feedback that positively coaches for good performance
  • Learn to confidently conduct difficult discussions about performance issues
  • Mediate conflict for a “win-win” resolution
Note: To be considered for this program participants must currently supervise others (i.e., be responsible for their performance evaluations).

Program Design

This program is designed to allow leaders to develop and enhance skills within a cohort of up to 25 participants. By creating a shared experience, participants have the opportunity to build relationships with colleagues from different departments and divisions. Learning methods include case studies, small and large group discussions, and practice exercises. Additional tools and activities include:

  • Pre-and Post-Training Competency Assessment
  • Individual Competency Development Plan
  • Pre-work and Supplemental Learning Resources
  • Reflective Learning Journals
  • Capstone Project at Series Summit

Attendance Requirements

Frontline participants and their managers are required to attend the series Kickoff, which is a pre-program orientation to understand their responsibilities in reinforcing the competencies taught in the program. Participants are also expected to attend the series Summit where they will present their capstone projects. The participants’ managers are invited back for the closing reception immediately after the Summit.

All sessions will be held in the Grace Hall Lower Level Training Room from 8:30 a.m. to 12:00 p.m. The Series Summit will be held at the Morris Inn, Smith Ballroom. Certificates of completion with a possible 3.6 CEUs (Continuing Education Units) are awarded to those attending at least seven sessions and the Summit.

Application Process

To reserve your seat in the Fall 2017 cohort, enroll in Frontline Supervision Cohort 15 in Endeavor. Once the enrollment date has passed, registered participants and their managers will receive a welcome email and calendar invite for the series Kickoff on August 1, 2017.

Schedule

Frontline Supervision – Cohort 15

Note: participants must meet eligibility requirements (see above).

All Regular Sessions: 8:30 a.m. – 12:00 p.m. in Grace Hall, Lower Level Training Room

DATE SESSION FRONTLINE COMPETENCIES
Tuesday, Aug 1, 2017, from 8:30 a.m. – 10:30 a.m. Series Kick-Off
Wednesday, Aug 9, 2017 Roles & Responsibilities of Today’s Supervisor Operational Know-How, Interpersonal Interactions, Organizing Time and Tasks
Wednesday, Aug 23, 2017 Campus Resources, Policies, and Processes Operational Know-How, Performance Management, Managing Conflict
Wednesday, Sep 6, 2017 Healthy Boundaries: Encouraging Positive Behavior at Work Interpersonal interactions, Fostering Teamwork, Managing Conflict
Wednesday, Sep 20, 2017 Fostering Good Performance Performance Management, Managing Conflict, Developing Others
Wednesday, Oct 18, 2017 Prioritizing, Planning, Organizing, and Time Management Organizing Time & Tasks, Interpersonal Interactions
Wednesday, Oct 25, 2017 Effective Communication and Coaching Skills Communicating with Clarity, Interpersonal Interactions, Developing Others
Wednesday, Nov 8, 2017 Delegation and Feedback Developing Others, Organizing Time and Tasks, Communicating with Clarity
Wednesday, Nov 29, 2017 Dealing with Conflict and Change Management Change Management, Managing Conflict, Fostering Teamwork
Wednesday, Dec 6, 2017, from 8:00 a.m. – 6:00 p.m. Series Summit and Closing Reception

More information

For more information, please contact: Mary Adeniyi at madeniyi@nd.edu or x1‑3013.

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