Expansion of eligibility and availability of emergency back up care services

Published: August 07, 2020

Recognizing the importance of having more time and flexibility to meet family needs and manage personal commitments, the University, since 2016, has offered an emergency back-up care benefit to its regular full-time faculty and staff. This benefit allows its eligible users to secure short-term, last-minute child and elder care services for University-subsidized co-payments through Bright Horizons. Effective August 10, the number of allowed uses of emergency back up care per year will be temporarily expanded from 15 to 30 days. Additionally, graduate students will also become eligible for this benefit.

To use this benefit faculty, staff and graduate students must pre-register at https://clients.brighthorizons.com/NotreDame using the username: NDCare and password: gond. After creating a username and password, services may be arranged online or by calling Bright Horizons Back-Up Care at 877-242-2737. Co-payments: Co-payments for center-based care are $15 per child or $25 per family, per day. Co-payments for in-home care are $6 per hour with a 4-hour minimum.

Frequently Asked Questions for Expansion of Emergency Back-Up Care Services (Bright Horizons)

  1. What is emergency back-up care?
    Back-up care provides short-term child care or adult/elder care when regular arrangements fall through unexpectedly.
  2. What emergency back-up care services are provided?
    Emergency back-up care services include:
    *child care in-home or at daycare centers and
    *elder care services in-home.
  3. What constitutes a “use” when emergency back-up care services are provided?
    Each use of In-Center care for each child or adult is one use regardless of the hours used (or number of times in and out during that same day) up to a maximum of one day. Each use of one caregiver for In-Home Care for one or more children or adults is one use regardless of the hours used (or number of times in and out during those hours) up to a maximum of ten hours in one day. In-home services are available 24-hours per day. A reservation to use care is a use unless cancelled by 5:00 p.m. on the business day immediately prior to the scheduled day of care.
  4. How much does emergency back-up care cost?
    Emergency back-up care is available with the following co-payments:
    *Center-based child care: $15/child/day or $25/family/day
    *In-home child care for well and mildly ill children: $6/hour/caregiver (for up to 3 care recipients at one time)
    *In-home adult/elder care anywhere throughout the U.S.: $6/hour
    *A 4-hour minimum is required for in-home care.
  5. How many times can emergency back-up care services be used?
    Temporarily, the University of Notre Dame full-time faculty and staff may use emergency back-up care for up to 30 uses per year.
  6. How do faculty, staff and graduate students pay for emergency back-up care services?
    Payment for back-up care services will be arranged through the Bright Horizons Emergency Back-Up Care program and faculty, staff and graduate students will pay them directly.
  7. How are caregivers screened?
    Only providers who meet Bright Horizons’ stringent standards are invited into the caregiver network. Providers are required to be in compliance with state licensing, meet accreditation standards and complete thorough background checks during the screening process.
  8. What options will faculty, staff and graduate students have available if Bright Horizons is unable to meet the demand for emergency back up care?
    If they are an essential employee they can take advantage of other temporary time off programs. If operational needs allow, they can also talk with their manager about working more flexible hours.
  9. When should faculty, staff and graduate students register for the care they need?
    A one-time registration to the program is necessary. Therefore faculty, staff and graduate students are strongly encouraged to register prior to utilizing the program. Registration is free, with the requirement of creating a personal username and password for future uses for the online caregiver database.
  10. What information is required at registration?
    Dependent child(ren) or adult’s demographic and health information such as a child’s immunization schedule. If this information is provided at the time of registration it will streamline the service utilization process.
  11. How can faculty, staff and graduate students register for or arrange care?
    Faculty, staff and graduate students may register at https://clients.brighthorizons.com/NotreDame (username: NDCare, password: gond). They will be required to create a personal username and password. Once registered, services may be arranged online or by calling Bright Horizons Back-Up Care at 877-BH-CARES (242-2737).
  12. What precautions are care providers from Bright Horizons/Sittercity taking during the coronavirus pandemic?
    For information on the precautions care providers are taking from Bright Horizons/Sittercity, please visit the Bright Horizons COVID-19 Information for Providers webpage.