Employee Assistance Program (EAP)

Applies to Faculty and Staff
Related Policies:


To assist employees in the maintenance of a productive and safe work environment, the University provides access to an employee assistance program (EAP) which provides cost-free diagnosis and referral services to all regular, full-time faculty, staff, and their family members. These services are for assistance in dealing with a variety of personal and family challenges. EAP consultants provide professional, experienced guidance that can assist individuals in both work and non-work related situations. Employees may contact the EAP at their own discretion with the knowledge that their contact will be maintained in confidence.

The EAP is also available as a resource for supervisors in assisting employees to achieve expectations when performance is below standards.

EAP contact information and details on services offered are located at: http://work-life-balance/balancing-your-time/

Services may be obtained directly by calling LifeWorks at 1-888-267-8126 or visiting LifeWorks.com

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Employee Self-Referral
Employees may call LifeWorks at (888) 267-8126 to speak with an EAP counselor, 24 hours a day/7 days a week. There is no charge for this service. The counselor will assess the situation and identify resources appropriate for employee needs and preferences among the EAP network of community resources. Compatibility with the employee’s health insurance coverage is considered whenever applicable. Employees will be asked to provide their name, department, a phone number where they can be reached, and the most convenient appointment time.

Supervisory EAP Referral
When a supervisor determines that behavioral issues cannot be corrected solely through means such as coaching, training, or corrective action, the Employee Assistance Program (EAP) may be used to help the employee address a performance or attendance problem.

How to make a supervisory EAP referral

  • Supervisor completes the Referral Form
  • Supervisor meets with the employee to complete and sign the Authorization for a Release of Information page of the Referral Form
  • Confirm by physical or electronic signature that the employee is aware of the reason for the referral and that all of the information in the form has been shared with the employee
  • Email the completed form, which includes the employee’s authorization, to: lwmswsp@morneaushepell.com or fax the form to 1-855-724-6496
  • See User Guide: Workplace Referral Program Form for guidance

After the referral, the supervisor

  • Will receive confirmation of the employee’s attendance at the initial appointment
  • Should contact the EAP if additional performance problems arise or additional action is to be taken with the employee


Employees are not required to discuss or reveal to supervision the exact nature of any personal difficulties. Other than reporting attendance and cooperation, the EAP will not share private employee information with supervision or any other Notre Dame representative without written employee permission.

Additional Information

Lifeworks brochure (PDF)

Lifeworks mobile application (PDF)

Lifeworks Wills and Estate Planning (PDF)

New Features on LifeWorks (PDF)

Perks & Savings, Care Now, & Total Wellbeing
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