Customer Relations

Market Reference Ranges

Serves as the customer’s first point of contact with the organization. Includes positions that: respond to customer inquiries, coordinate/provide information based on internal policies, resolve problems, follow up with customers, and determine best method of resolving problems adhering to policy.

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Non-Exempt Individual Contributor (NIC)

NIC1 Assistant
$23,847 - $47,693
$11.46 - $22.92
NIC2 Coordinator
$26,231 - $52,463
$12.61 - $25.22
NIC3 Technician
NIC Career Guide
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Exempt Individual Contributor (EIC)

EIC1 Associate
EIC2 Professional
$31,739 - $63,479
$15.25 - $30.51
EIC3 Specialist
EIC Career Guide
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Management (M)

M1 Supervisor
$38,405 - $76,811
$18.46 - $36.92
M2 Manager
$51,117 - $102,235
$24.57 - $49.15
M3 Director
M4 Associate VP
M Career Guide
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