TAP: Today’s Administrative Professional

Make A Difference…for yourself and your team

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TAP has been updated to meet the evolving needs and increased responsibilities of today’s administrative staff. This series targets the key competencies vital to personal and professional success.


TAP is a competency-based development program for Notre Dame administrative staff who want to update current skills and learn new technical, interpersonal, and management competencies to ensure future career success. TAP supports the development of more consistent standards for skill and knowledge requirements across administrative positions.

Upcoming Course Offerings

Fall 2019. Note: participants must meet eligibility requirements (see below).


To Participants:
The opportunity to increase core administrative competencies and enhance career potential.

To the University:
A more highly skilled talent pool to accomplish the University’s goals.

Learning Outcomes

TAP measures learning outcomes through a self-manager comparison of results vs. pre-program learning objectives. Post-program results are also measured by an online evaluation that focuses on manager-reported skill application and on-the-job performance improvement.


Participants must currently serve in a full-time nonexempt administrative staff role supporting at least one faculty or staff position. Space is limited to one group of 30 participants.

How to Register
Register now at endeavor.nd.edu

Attendance Criteria
Participants are expected to attend all sessions. Ability to make up missed sessions during future programs depends on space availability. No certificate is awarded if more than one half-day session is missed.

Certificate and CEU’s
A certificate awarding Continuing Education Units (CEUs) will be issued by Rockhurst University for those sessions delivered by their instructors. However, certificates will not be awarded if a participant misses more than one full-day session throughout the series, including the Technology Summits.


Module Date
Professional Impact & Credibility September 17, 2019
Listening or Understanding & Empathy October 22
Adding Value through Change Management and Customer Focus November 19
How to Influence December 17
Business Writing in the Digital World January 21, 2020
The “Win-Win” of Conflict Management February 18
Organizing Your Time and Workspace March 24
Management Matters: Critical Thinking, Problem-Solving, Decision-Making, Project Management >>>CANCELLED<<<

Location and Times: Regular classes will be held one day per month from 8:30 a.m. – 4:30 p.m.

What do participants and managers say about TAP?

“I whole-heartedly endorse [the TAP] training. Greg Simpson attended [TAP 2010/2011] and he really enjoyed it, learned a lot and brought several ideas back to our team.” – Augie Freda Director, Development Research

“The [TAP] certification was a great way to refine some tools, learn new techniques, meet new friends, and most of all develop a network system within our fields.” – Vicky Hernandez, Administrative Assistant, Community Relations

Click here to register in eNDeavor

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