Frontline Supervision

The new Frontline Supervision Fall 2018 cohort begins August 15, 2018! Frontline Supervision is a series of eight half-day sessions meeting over a four-month period and concluding with a summit and closing reception. Each session provides maximum “how-to” skills which can be applied immediately on the job. Participants must currently supervise frontline staff. Limited to 25 participants per group.


Program Description

Frontline Supervision is a series of eight half-day sessions designed to develop the skills necessary to lead at the frontline of supervision at the University of Notre Dame. Each session provides maximum “how-to” skills which can be applied immediately to the job. The University is committed to training ALL staff who supervise others to ensure a professional and values-based approach to leading people. Participants must currently supervise others (i.e., responsible for their performance evaluations in Endeavor).

As frontline supervisors, participants will need to be able to:

  • Understand their role as a “supervisor-leader” in today’s team environment
  • Organize time, workspace, and work processes
  • Motivate and reinforce good work efforts
  • Plan and appropriately delegate work assignments
  • Give feedback that positively coaches for good performance
  • Learn to confidently conduct difficult discussions about performance issues
  • Mediate conflict for a “win-win” resolution

Program Design

This program is designed to allow leaders to develop and enhance skills within a cohort of up to 25 participants. By creating a shared experience, participants have the opportunity to build relationships with colleagues from different departments and divisions. Learning methods include case studies, small and large group discussions, and practice exercises. Additional tools and activities include:

  • Pre-and Post-Training Competency Assessment
  • Pre-work and Supplemental Learning Resources
  • Reflective Learning Journals
  • Capstone Project at Series Summit

Please pay close attention to the requirements outlined below and also review the schedule. Review this 1-page overview of the program and discuss with your manager PRIOR to enrolling.


Participants must also complete “ND Essentials for Managing People” workshop in order to receive their certificate of completion. If participants completed the workshop anytime within a 3-year period prior to enrolling in Frontline, they are excused from the corequisite. They will be required to confirm their attendance. Workshop dates for ND Essentials for Managing People can be found in Endeavor.


Participants must attend all eight sessions, the Summit, and have completed the corequisite to receive a certificate of completion. Participants cannot miss more than two sessions due to an unexcused absence. Each unexcused absence will result in a charge of $100/session to the participant’s department. Examples of unexcused absences include meetings, vacation days, and increased/unexpected workload. The participant must make up the missed session with the next cohort to receive their certificate. If a participant withdraws from the program after the program is in session, the participant’s department will incur a $300 late cancellation fee.


Registration is a two-part process:
1) Complete registration through Endeavor
2) Submit a signed Letter of Commitment by 5:00 p.m., Friday, August 3, 2018, or

Attendance Requirements

Frontline participants and their managers are required to attend the series Kickoff, which is a pre-program orientation to understand their responsibilities in reinforcing the competencies taught in the program. Participants are also expected to attend the series Summit where they will present their capstone projects. The participants’ managers are invited back to the closing reception immediately after the Summit. Separate calendar invitations will be sent to participants and their managers for both the kickoff and the summit as the dates approach.

Certificates of completion with a possible 4.4 CEUs (Continuing Education Units) are awarded to those attending all eight sessions, completing the corequisite, and the Summit.


All regular sessions in Grace Hall, Lower Level Training Room: The morning group meets from 8:30 a.m. – 12:00 p.m. The afternoon group meets from 1:00 – 4:30 p.m.

Wednesday, August 15, 2018, from 8:30 a.m. – 10:00 a.m. Program Kick-Off Location:Morris Inn, Private Dining Rooms
Thursday, August 23, 2018 Roles & Responsibilities of Today’s Supervisor Operational Know-How, Interpersonal Interactions, Organizing Time and Tasks
Thursday, September 6, 2018 Leading with Emotional Intelligence Emotional Intelligence, Emotional Awareness, Self Development
Thursday, September 20, 2018 Creating a Positive Work Culture Interpersonal Interactions, Operational Know-How, Managing Conflict
Thursday, October 4, 2018 Accountability: Cultivating it in Yourself and Your Team Developing Others, Organizing Time & Tasks, Communicating with Clarity
Thursday, October 18, 2018 Prioritizing, Planning, Organizing, and Time Management Organizing Time & Tasks, Interpersonal Interactions
Thursday, November 1, 2018 Communicating with Clarity and Impact Communicating with Clarity, Interpersonal Interactions, Developing Others
Thursday, November 15, 2018 Delegation and Feedback Developing Others, Organizing Time and Tasks, Communicating with Clarity
Thursday, November 29, 2018 Dealing with Conflict and Change Management Change Management, Managing Conflict, Fostering Teamwork
Thursday, December 6, 2018, from 8:30 a.m. – 4:00 p.m. Program Summit and Closing Reception Location: McKenna, Room 100 & McKenna Atrium

More information

For more information, please contact: Mary Adeniyi at or x1‑3013.

Send us your comments and questions.