Frontline Supervision

The new Frontline Supervision Spring 2019 cohort begins February 21, 2019! Frontline Supervision is a series of eight half-day sessions meeting over a four-month period and concluding with a summit and closing reception. Each session provides maximum “how-to” skills which can be applied immediately on the job. Participants must currently supervise frontline staff. Limited to 25 participants per group.


Program Description

Frontline Supervision is a series of eight half-day sessions designed to develop the skills necessary to lead at the frontline of supervision at the University of Notre Dame. Each session provides maximum “how-to” skills which can be applied immediately to the job. The University is committed to training ALL staff who supervise others to ensure a professional and values-based approach to leading people. Participants must currently supervise others (i.e., responsible for their performance evaluations in Endeavor).

As frontline supervisors, participants will need to be able to:

  • Understand their role as a “supervisor-leader” in today’s team environment
  • Organize time, workspace, and work processes
  • Motivate and reinforce good work efforts
  • Plan and appropriately delegate work assignments
  • Give feedback that positively coaches for good performance
  • Learn to confidently conduct difficult discussions about performance issues
  • Mediate conflict for a “win-win” resolution

Program Design

This program is designed to allow leaders to develop and enhance skills within a cohort of up to 25 participants. By creating a shared experience, participants have the opportunity to build relationships with colleagues from different departments and divisions. Learning methods include case studies, small and large group discussions, and practice exercises. Additional tools and activities include:

  • Pre-and Post-Training Competency Assessment
  • Pre-work and Supplemental Learning Resources
  • Reflective Learning Journals
  • Capstone Project at Series Summit

Please pay close attention to the requirements outlined below and also review the schedule. Review this 1-page overview of the program and discuss with your manager PRIOR to enrolling.


Participants must also complete “ND Essentials for Managing People” workshop in order to receive their certificate of completion. If participants completed the workshop anytime within a 3-year period prior to enrolling in Frontline, they are excused from the corequisite. They will be required to confirm their attendance. Workshop dates for ND Essentials for Managing People can be found in Endeavor.


Participants must attend all eight sessions, the Summit, and have completed the corequisite to receive a certificate of completion. Participants cannot miss more than two sessions due to an unexcused absence. Each unexcused absence will result in a charge of $100/session to the participant’s department. Examples of unexcused absences include meetings, vacation days, and increased/unexpected workload. The participant must make up the missed session with the next cohort to receive their certificate. If a participant withdraws from the program after the program is in session, the participant’s department will incur a $300 late cancellation fee.


Registration is a two-part process:
1) Complete registration through Endeavor
2) Submit a signed Letter of Commitment by 5:00 p.m., Friday, February 8, 2019, or

Attendance Requirements

Frontline participants and their managers are required to attend the series Kickoff, which is a pre-program orientation to understand their responsibilities in reinforcing the competencies taught in the program. Participants are also expected to attend the series Summit where they will present their capstone projects. The participants’ managers are invited back to the closing reception immediately after the Summit. Separate calendar invitations will be sent to participants and their managers for both the kickoff and the summit as the dates approach.

Certificates of completion with a possible 4.4 CEUs (Continuing Education Units) are awarded to those attending all eight sessions, completing the corequisite, and the Summit.


The morning group meets from 8:30 a.m. – 12:00 p.m. The afternoon group meets from 1:00 – 4:30 p.m.

Thursday, February 21, 2019, 8:30 a.m. – 10:00 a.m. Program Kick-Off (combined for both groups) McKenna, Rm 100
Thursday, February 28, 2019 Roles & Responsibilities of Today’s Supervisor Grace Hall, Lower Level Training Rm
Thursday, March 14, 2019 Leading with Emotional Intelligence Grace Hall, Lower Level Training Rm
Thursday, March 28, 2019 Creating a Safe and Positive Work Culture Grace Hall, Lower Level Training Rm
Thursday, April 18, 2019 Leadership Communication: Connect and Communicate for Exceptional Results Grace Hall, Lower Level Training Rm
Thursday, May 2, 2019 Prioritizing, Planning, Organizing, and Time Management Grace Hall, Lower Level Training Rm
Thursday, May 16, 2019 Accountability: Cultivating it in Yourself and Your Team Grace Hall, Lower Level Training Rm
Thursday, May 30, 2019 Delegation and Feedback Grace Hall, Lower Level Training Rm
Thursday, June 13, 2019 Dealing with Conflict and Change Management Grace Hall, Lower Level Training Rm
Tuesday, June 18, 2019, 8:30 a.m. – 4:00 p.m. Series Summit & Closing Reception (combined for both groups) Morris Inn, Salons B&C

More information

For more information, please contact: Mary Adeniyi at or x1‑3013.

Send us your comments and questions.