Health Advocate

logo Health Advocate – Your Lifeline for Healthcare and Insurance Help

Health Advocate – Easy to Use

Click here to access the Health Advocate website and type in The University of Notre Dame in the white box.

Your own Personal Health Advocate to help with your healthcare needs.

Health Advocate is a special benefit paid by the University of Notre Dame to help you and your entire family navigate the healthcare system and maximize your healthcare benefits. Their service will help you with clinical and administrative issues involving your medical, hospital, vision, dental, pharmacy and other healthcare needs.

How does Health Advocate work?

It’s simple. If you have a health care or insurance issue you need help with, call their toll-free number at 1-866-695-8622. The first time you call you will speak with a Personal Health Advocate (PHA) who then personally helps you with your issue. After obtaining the necessary background information, your PHA, assisted by Health Advocate’s staff of medical directors and benefits specialists, begin working on your question or problem.

Who is eligible?

Health Advocate’s services are available to full-time and part-time benefit eligible faculty and staff, spouses, dependent children, parents, and parents-in-law.

How often can I call Health Advocate?

You or a covered family member may call as often as needed.

Is my privacy protected?

Their staff is specially trained to handle each case with the utmost confidentiality. They follow careful protocols that comply with all governmental privacy standards to ensure your medical and personal information is fully protected and held confidential. The University of Notre Dame does not receive or have access to any of your confidential information.

What is the cost of Health Advocate?

There is no cost for benefit eligible full time and part time faculty and staff and your eligible family members.

What are Health Advocate’s hours of operation?

Health Advocate can be accessed 24/7. Their normal business hours are Monday-Friday between 8 a.m. and 9 p.m. Eastern Time. After hours and during weekends, staff is available for assistance with issues that need to be addressed during non-business work hours.

Does Health Advocate replace my healthcare coverage?

The program is not a substitute for your health insurance plan. Rather, they complement basic health coverage by providing a range of services.

Health Advocate Can Help You…

  • Understand your benefit plan provisions and features
  • Untangle insurance claims
  • Find qualified doctors and hospitals
  • Navigate healthcare issues
  • Assist with eldercare issues
  • Save time and money

How Can They Help

Personal Health Advocate (PHA)

  • Typically a registered nurse
  • You speak with the same PHA
  • Medical director support
  • Ensures privacy/confidentiality

Clinical Services

  • Find qualified doctors and hospitals
  • Assist with complex medical condition
  • Locate and research treatments for a medical condition
  • Secure second opinions
  • Schedule appointments with hard-to-reach specialists
  • Identify renowned “best-in-class” medical facilities and institutions

Administrative Services

  • Resolve insurance claims
  • Save money on healthcare bills
  • Navigate within an insurance company
  • Uncover billing errors

Healthcare Coaching

  • Help prepare you for your healthcare appointments
  • Answer questions and provide information
  • Help you better understand your conditions
  • Help you become active participants in your healthcare

Information & Service Support

  • Assist with eldercare issues
  • Obtain health information to help make informed decisions
  • Help you complete qualification applications
  • Identify and coordinate/arrange for wellness services
  • Help make arrangements for your special service needs
  • Help arrange transportation services

Health Advocate – Your Lifeline

Click here, type in The University of Notre Dame and click submit for Member Essentials:

  • A Quick Reference Guide
  • Your Member Card
  • A Member Video
  • An Authorization Form
  • Cost Estimates – Health Cost Estimator
  • A Newsletter
  • Product Features
  • Health Information

Contact Information:

Click here here to let us know what you think of Health Advocate.