Customer Relations

Serves as the customer’s first point of contact with the organization. Includes positions that: respond to customer inquiries, coordinate/provide information based on internal policies, resolve problems, follow up with customers, and determine best method of resolving problems adhering to policy.

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Non-Exempt Individual Contributor (NIC)

NIC1 Assistant
$24,324 - $48,648 ($11.69 - $23.39)
NIC2 Coordinator
$26,756 - $53,512 ($12.86 - $25.73)

NIC Career Guide PDF

Exempt Individual Contributor (EIC)

EIC2 Professional
$32,374 - $64,748 ($15.56 - $31.13)

EIC Career Guide PDF

Management (M)

M1 Supervisor
$39,173 - $78,346 ($18.83 - $37.67)
M2 Manager
$52,139 - $104,278 ($25.07 - $50.13)

M Career Guide PDF