Employee Assistance Program (EAP)

Last Updated 12/14
Applies to Faculty and Staff
Related Policies:

Policy

To assist employees in the maintenance of a productive and safe work environment, the University provides access to an employee assistance program (EAP) which provides cost-free diagnosis and referral services to all regular, full-time faculty, staff, and their family members. These services are for assistance in dealing with a variety of personal and family challenges. EAP consultants provide professional, experienced guidance that can assist individuals in both work and non-work related situations. Employees may contact the EAP at their own discretion with the knowledge that their contact will be maintained in confidence.

The EAP is also available as a resource for supervisors in assisting employees to achieve expectations when performance is below standards.

EAP contact information and details on services offered are located at: http://work-life-balance/balancing-your-time/

Services may be obtained directly by calling LifeWorks at 1-888-267-8126 or visiting LifeWorks.com

User ID: notredame
Password: gond

Procedures

Employee Self-Referral
Employees may call LifeWorks at (888) 267-8126 to speak with an EAP counselor, 24 hours a day/7 days a week. There is no charge for this service. The counselor will assess the situation and identify resources appropriate for employee needs and preferences among the EAP network of community resources. Compatibility with the employee’s health insurance coverage is considered whenever applicable. Employees will be asked to provide their name, department, a phone number where they can be reached, and the most convenient appointment time.

Supervisory EAP Referral
When a supervisor determines that behavioral issues cannot be corrected solely through means such as coaching, training, or corrective action, the Employee Assistance Program (EAP) may be used to help the employee address a performance or attendance problem.

How to make a supervisory EAP referral

  • Supervisor contacts LifeWorks to inform them of the situation and provide the employee’s name.
  • Supervisor meets with the employee to complete a Release of Information Form signed by both the supervisor and the employee.
  • Supervisor faxes the Release of Information Form to LifeWorks
  • Depending on the circumstances, the supervisor may arrange an EAP session for the employee or the employee may arrange the appointment on their own.

After the referral, the supervisor

  • Will receive confirmation of the employee’s attendance at the initial appointment.
  • Should contact the EAP if additional performance problems arise or additional action is to be taken with the employee.

Privacy

Employees are not required to discuss or reveal to supervision the exact nature of any personal difficulties. Other than reporting attendance and cooperation, the EAP will not share private employee information with supervision or any other Notre Dame representative without written employee permission.


Additional Information

Lifeworks brochure (PDF)

Lifeworks mobile application (PDF)

Lifeworks Wills and Estate Planning (PDF)

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