Customer Relations

Market Reference Ranges

Serves as the customer’s first point of contact with the organization. Includes positions that: respond to customer inquiries, coordinate/provide information based on internal policies, resolve problems, follow up with customers, and determine best method of resolving problems adhering to policy.

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Non-Exempt Individual Contributor (NIC)

NIC1 Assistant
$22,921 - $45,841
$11.02 - $22.03
NIC2 Coordinator
$25,213 - $50,425
$12.12 - $24.25
NIC3 Technician
NIC Career Guide
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Exempt Individual Contributor (EIC)

EIC1 Associate
EIC2 Professional
$30,507 - $61,014
$14.67 - $29.33
EIC3 Specialist
EIC Career Guide
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Management (M)

M1 Supervisor
$36,914 - $73,828
$17.75 - $35.50
M2 Manager
$49,132 - $98,265
$23.61 - $47.25
M3 Director
M4 Associate VP
M Career Guide
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