Customer Relations

Market Reference Ranges

Serves as the customer’s first point of contact with the organization. Includes positions that: respond to customer inquiries, coordinate/provide information based on internal policies, resolve problems, follow up with customers, and determine best method of resolving problems adhering to policy.

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Non-Exempt Individual Contributor (NIC)

NIC1 Assistant
$23,379 - $46,758
$11.24 - $22.48
NIC2 Coordinator
$25,717 - $51,434
$12.36 - $24.73
NIC3 Technician
NIC Career Guide
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Exempt Individual Contributor (EIC)

EIC1 Associate
EIC2 Professional
$31,117 - $62,234
$14.96 - $29.92
EIC3 Specialist
EIC Career Guide
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Management (M)

M1 Supervisor
$37,652 - $75,305
$18.10 - $36.20
M2 Manager
$50,115 - $100,230
$24.09 - $48.19
M3 Director
M4 Associate VP
M Career Guide
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