TAP: Today’s Administrative Professional

Make A Difference…for yourself and your team

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TAP has been updated to meet the evolving needs and increased responsibilities of today’s administrative staff. This series targets the key competencies vital to personal and professional success.


TAP is a competency-based development program for Notre Dame administrative staff who want to update current skills and learn new technical, interpersonal, and management competencies to ensure future career success. TAP supports the development of more consistent standards for skill and knowledge requirements across administrative positions.

Upcoming Course Offerings

*Next offering: Fall 2016 Note: participants must meet eligibility requirements (see below).


To Participants:
The opportunity to increase core administrative competencies and enhance career potential.

To the University:
A more highly skilled talent pool to accomplish the University’s goals.

Learning Outcomes

TAP measures learning outcomes through a self-manager comparison of results vs. pre-program learning objectives. Post-program results are also measured by an online evaluation that focuses on manager-reported skill application and on-the-job performance improvement.


Participants must currently serve in a full-time nonexempt administrative staff role supporting at least one faculty or staff position. Space is limited to one group of 30 participants.

How to Register
Interested administrative staff should register through eNDeavor (Enrollment beginning soon). Choose Learning>Catalog>Search for “Today’s Administrative Professional-AM.” For more information, contact Susan Hurley at shurley1@nd.edu or at x1-3860

Learning Commitment
In partnership with their managers, participants will identify three to five specific development objectives regarding skills they want to learn or enhance. These objectives will become part of a TAP Learning Commitment which will be used to measure learning progress throughout the series.

Attendance Criteria
Participants are expected to attend all sessions. Ability to make up missed sessions during future programs depends on space availability. No certificate is awarded if more than one half-day session is missed.

Certificate and CEU’s
A certificate awarding Continuing Education Units (CEUs) will be issued by Rockhurst University for those sessions delivered by their instructors. However, certificates will not be awarded if a participant misses more than one full-day session throughout the series, including the Technology Summits.

Technology Summits
Several technology sessions will be offered in conjunction with OIT during the weeks of the academic breaks – October and March. Participants must complete a total of three half-day classes. Topics will be determined in advance with participant input.

Fall 2016-Spring 2017 Schedule

Module Date
Professional Impact & Credibility September 7, 2016
Listening or Understanding & Empathy October 5
Adding Value through Change Management and Customer Focus November 2
How to Influence December 7
Business Writing in the Digital World January 11, 2017
The “Win-Win” of Conflict Management February 1
Organizing Your Time and Workspace March 8
Management Matters: Critical Thinking, Problem-Solving, Decision-Making, Project Management April 12

Location and Times: Regular classes will be held one Wednesday per month from 8:30 a.m. – 4:30 p.m. Technology classes will take place in the one of the campus training labs. Exact dates and times will be communicated to the participants when available.

What do participants and managers say about TAP?

“I whole-heartedly endorse [the TAP] training. Greg Simpson attended [TAP 2010/2011] and he really enjoyed it, learned a lot and brought several ideas back to our team.” – Augie Freda Director, Development Research

“The [TAP] certification was a great way to refine some tools, learn new techniques, meet new friends, and most of all develop a network system within our fields.” – Vicky Hernandez, Administrative Assistant, Community Relations

Click here to register in eNDeavor

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